American Red Cross

The objective of the partnership between the American Red Cross and PEQ Services + Solutions is to provide chapters with a cost-effective selection of on-site and remote desktop support services via several options: per time block, per incident, and/or pre-established service fees.

Through this national contact, chapters will have the option to request a variety of desktop support services simply by placing orders with PEQ. Because the American Red Cross and PEQ are partners in the pursuit of the common goal, PEQ is committed to delivering the best combination of price and service for desktop support services.

PEQ recognizes that service requirements may vary throughout the chapter community. As business needs shift, PEQ will be flexible enough to address the evolving service demands of the various chapters.

 

This agreement between the American Red Cross and PEQ shall provide and maintain desktop support services to include the following:

• New computer setups
• Software and hardware technology refreshments
• Hardware installation
• Moves and changes
• Remote asset management
• Software and hardware troubleshooting and repairs
• Help desk services
• Desktop and laptop management
• Server management
• Remote software and network support
• Communications
• Testing
• Training
• Documentation
• Desk-side support
• Other supplies and services required by the chapter

 

Benefits

Benefits of the Help Desk Service

• Makes help desk costs less expensive, predictable, and transparent
• Provides 24 x 7 x 365 support for all users regardless of location
• Reduces downtime for end-users
• Improves consistent service levels and increases end-user satisfaction
• Dramatically lowers cost of supporting your chapter’s end-users

BENEFITS of the Software Distribution Service

• As a managed service, you are not required to buy the software licenses, servers or software management tools associated with software distribution, nor maintain the staff to support them
• As a managed service, the agent-based architecture is rapidly deployed, often functional within hours
• Reduces IT spending
• Increases productivity and reliability

 

Services

Technical Services

• PC and Printer Installation and Break-Fix
• Location Move and Change
• Software Installation and Upgrades
• Field Training and Education

Network Services

• Network Installation
• Switch and Router Installation
• Configurations and Trouble Shooting
• LAN and WAN Oversight
• Configurations and Maintenance
• Diagnostic Testing and Upgrades

Telecommunication Services

• Equipment Planning, Purchasing and Installation
• Hardware and Software Installations and Upgrades

Cabling Services

• Complete Cabling Design
• System Design
• Datacom/Telecom Wiring
• CAT6, Fiber, Coax Racks and Cabinets

 

Choice Based Services

Choice Based Services-Desktop Support Contract

You Spoke and We Listened

Quickly identifying efficient and cost-friendly desktop support solutions has long been a desire of Red Cross Chapters. The newly formed Desktop Support Services Contract provides you with a vehicle for ordering a wide array of industry leading desktop support services. No longer do you have to scour the Web to locate a reliable and cost effective desktop support provider. Choice Based Services now takes the guesswork out of establishing your desktop support sourcing solutions.

 

The CBS Desktop Support Contract (CBS DSSC) offers the following desktop support services:

• Technology Refreshes, Moves, Additions, and Changes
• Remote Asset Management
• Software and Hardware Troubleshooting and Repair
• Managed Help Desk
• Desktop and Laptop Image Management
• Server Management
• Remote and Desk-Side Support
• Virus Removal
• And a number of Other Beneficial Desktop Support Services!

All services are available on a per-time block, per-incident, or fixed-priced basis. With pre-established rates, and terms and conditions, the CBS DSSC enables you to plan and budget an effective desktop support strategy, regardless of the size and complexity of your Chapter.

Every aspect of the CBS DSSC is designed to address the needs of you and your fellow Chapters. As your Chapter's IT Champion, CBS continues to seek out new ways to make the IT procurement process easier and more efficient for Chapters. The CBS DSSC is yet another reward for your valued input to NHQ.

More details on the particulars of this contract are to follow soon, such as pricing, detailed ordering information, vendor profiles, etc. An official announcement of the contract shall be posted soon on CrossNet and in your email. Additional information on the CBS DSSC will soon be available on your Service Area SharePoint Sites and on the CBS section of CrossNet .

Let Choice Based Service be your Chapter's IT Champion.

 

Contact us at PEQ for support details.

For American Red Cross program details contact choicebasedservices@usa.redcross.org