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Does your school need Blackboard Software help?

Get support for Blackboard software from our Blackboard software support team 24 X 7 X 365. Students, instructors and faculty can expect responsive, real-time, quality technical support via telephone, e-mail and the Web.

STUDENTS – First call your school’s IT help desk for support. The number is usually listed on your school’s website.

FACULTY, IT STAFF and ADMINISTRATORS – Improve your school’s responsiveness to technical support for Blackboard software. We can lower costs and improve use of Blackboard software.

Please use the form below to have a Buchanan Technologies consultant contact you about Blackboard help. You may also call 888.730.2774 or email us today for immediate Blackboard help, including:

BLACKBOARD SOFTWARE HELP DESK SUPPORT

Account setup and management support
Enrollment management
Content management
Course design and content
Course roster merger
Gradebook configuration
Application and Website integration
Blackboard Software Maintenance support
Manage users
Support Wimba classroom environment
Blackboard software tutorials

24X7 BLACKBOARD SOFTWARE TECHNICAL SUPPORT

Dedicated 24 x 7 International Service Desk
Single point of support contact via phone, email or chat
Level 1 and 2 support with escalation processes to level 3
Online Ticketing / Incident Management Portal
Call Routing Metrics
Automated email notification within ticketing system
Automated Satisfaction Survey
Customizable ticket reporting portal-usage and management reports
VIP Priority Service

Universities of all sizes, all around the nation, are offering Blackboard Learning System software to help faculty make better use of the Web in their classes. Blackboard software enables faculty and students to communicate and collaborate through real-time chats, threaded discussions, class e-mail, and online file exchanges.

Instructors can create and manage course Web sites without having to know HTML, and course material is easy to put up on the Web using Blackboard software. Since courses are password-protected, faculty can limit access to materials to only registered students in the course.

In addition, Blackboard offers course management options, such as Gradebook, where students can see only their own grades, an assignment manager tool for students to submit assignments electronically to the instructor, online test and survey tools, and course statistics so that faculty can evaluate and measure student progress.

EDUCATION SUPPORT

Buchanan Technologies offers comprehensive, customized Level 1 help desk technical support for secondary education, K-12, and non-profits. Buchanan Technologies has provided Blackboard Help Desk support for eLearning higher education platforms and software for nearly a decade. Buchanan provides institutions and the constituents they serve a seamless, single point of contact and a support center that tracks and resolves their technology related problems. With the added benefit of highly customizable incident tracking, Buchanan Technologies’ clients gain access to reporting that proactively identifies trends with a focus on incident prevention.

BENEFITS OF BLACKBOARD SUPPORT WITH BUCHANAN TECHNOLOGIES

Customized service levels based on institution’s needs and desires
Configuration of Call Messaging System and creation of dedicated toll free number
Development of call script and greeting(s) for the University/Client
Incident Management Portal to view all incidents
Private labeled chat configuration
Email communication configuration
Establishment of escalation and call handling procedures
Development of customized scripts and solutions unique to student/faculty base
Tracking of all contacts / interactions via Buchanan’s International Service Center

For more information, please email: info@buchanan.com.

Our valued clients: