Chat

LeadUp™ Chat Services

Providing instant communication to automotive retail customers, PEQ’s LeadUp™ Chat Services offers around-the-clock online assistance to potential buyers. Live chat sessions allow dealerships to be available at any hour to address customer questions. As the customer becomes more interested in purchasing a specific vehicle, dealerships can utilize LeadUp™ Chat Services to schedule a visit or to obtain contact information for a prompt follow-up.

LeadUp™ Chat Services are available to suit your needs at any time:

• PEQ Live Chat – PEQ chat operators assist customers with any questions at all times. Any questions that require a dealership follow-up will be forwarded to both the dealer’s CRM system and designated dealer e-mail address.
• Shared Dealer Chat – Dealership employees provide partial chat service, between the hours of 9:00 am to 8:00 pm. Outside of these hours, PEQ chat operators are available to assist customers with their questions. Any questions that require a dealership follow-up will be forwarded to the dealer’s CRM system and a designated e-mail address for further support.
• Full Dealer Chat – Dealership employees provide chat services at all times.

The LeadUp™ Chat Services also include training and support from PEQ to continue to promote efficient use of dealer resources.

 

Live Chat Service

Essential help-desk services are now easily accessible with PEQ’s Live Chat service. Available 24/7, Live Chat is an online chat program designed to offer instantaneous support for all IT issues. This service puts companies in touch with cost-effective, certified support personnel for issues including maintenance, asset management, license management, hardware and software tracking, hardware procurement and experienced IT analysis. PEQ’s Live Chat service offers companies the opportunity to benefit from live, knowledgeable IT support staff.

Use PEQ’s Live Chat Services for all IT issues:

• Instant support for troubleshooting IT issues 24/7
• Reduced IT support costs with PEQ Live Chat’s efficient help desk services
• Expert staff capable of resolving virtually all software and hardware IT issues

PEQ’s Live Chat service is a simple, effective way for businesses to provide broad IT support 24/7.

 

Contact us to receive more information about Managed Services.